Frequently Asked Questions
Everything you need to know about your favorite treats.
How long will it take for my order to ship?
Standard orders typically process within 1-2 business days. Shipping times vary by location, but most customers receive their sweets within 3-5 business days.
Are Tootsie Roll products gluten-free and nut-free?
Yes, all Tootsie Roll Industries products are gluten-free and peanut-free. We take pride in being a safe choice for those with these specific allergies.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on candy products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
How should I store my candy to keep it fresh?
For the best quality, store your Tootsie Rolls in a cool, dry place away from direct sunlight. Avoid refrigeration, as it can alter the texture of the chew.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our reach to more sweet lovers globally in the future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.